Sale
Sale of products is the only source of WHC’s income in order to continue its social work, independent of any donation or sponsorship. WHC has built its clientele through sales of superior products and efficient service.
WHC promotes sale of its products within its financial and infrastructural means.
System of Sale:
Direct Sale at WHC outlet, mostly. Delivery of products to other places can be arranged as per order.
System of Delivery:
Product can be couriered subject to availability of courier service from Bolpur (WHC’s ‘home’) to requested destination. Alternatively, buyer nominates courier-company and liaises with courier to collect product from Bolpur and deliver. Postage, handling or courier charges are in addition to product price. WHC reaches mutual agreement with customer through written order and quotation before accepting advance money in order to start work.
Payment of Advance money when placing order:
Direct Sale at WHC outlet - 50% advance to be paid when mutual written
agreement reached about details of order. Balance 50% to be paid when
receiving finished product.
Delivery to other places – 100% to be paid when mutual written agreement
reached about details of order. WHC does not have means to recover unpaid
amounts/balance.
Finalisation of Order:
Only written orders are accepted. WHC and customer hold identical copies of final order. Final order includes details of fabric (namely, exact shade & fastness of colour, strength, softness), design, colour (fabric-colour, thread-colour), costing, time deadline, volume, customer’s contact details and delivery-mechanism.
Selection of Design:
At WHC outlet – discussed and finalised face to face.
Remote orders – all aspects of order mentioned above discussed by
e-mail or post.
Methods of payment:
Direct sale – Cash.
Remote sale – account-to-account funds transfer; draft/cheque; through
Western Union; through Pay-Pal.
No credit card payment facility available in both cases; no cheque payment
accepted for direct sale. Delivery of product against cheque payment is
subject to cheque-clearance.
Currency: Indian Rupees (INR). Currency
converter.
Address of Sales outlets: Please see Contact page.
Refund Policy:
WHC makes sure that the customer checks all aspects of product –
fabric, design, colour of thread, stitching/tailoring – at the time
of final payment and delivery of product.
WHC does not compensate or refund money for any subsequent damage (including
in-transit) to product. If, however, a customer approaches WHC with request
to repair an accidental damage that occurred due to an incident at the
customer’s end, WHC assesses the damage and may offer its service
either with or without charge. Any chance error (wrong design or colour
of thread or fabric) by WHC is corrected efficiently.