WOMEN’S HANDICRAFT CENTRE

Enterprise with social mission

 

On this page:      *WHC Sales    *Place an Order    *Delivery/Collection     *Refund Policy  

WHC Sales                 
WHC takes pride in continually satisfying its customers.
The customers are impressed by the fabric, concept and quality of embroidery of standard products as well as custom-made items.
Custom-made orders are finalised after discussing and agreeing on:

1. purpose for which the product/item is being made
2. personal preference for fabric
3. concept of design
4. colour/s of thread
5. pricing.

WHC is realistic and frank about its productivity -delivery with time.
WHC is aware of the volume of output it is capable of delivering, given that all is done by hand (except tailoring!). Time and production management is of course linked to delivery of high quality of products.
While negotiating an order WHC mentions time deadline along with a price-quote.

 

Place an Order
The stages of placing an order are:

1. Select product  - direct sale at WHC outlet, mostly. Delivery of products to other places can be arranged as per order. Additional postage cost will apply. Sunanda advises if delivery by post is possible or not -->
2. Discuss and select fabric (whether inner lining is required or not, if relevant) -->
3. Discuss and decide design -->
4. Discuss and decide colour of thread -->
5. Receive quote and deadline -->
6. Finalise order - only written orders are accepted. WHC and customer hold identical copies of final order. Final order includes details of fabric, design, colour (fabric-colour, thread-colour), costing, time deadline, volume, customer’s contact details and delivery-mechanism -->
7. Pay (in INR) 50% advance against acknowledgement (credit card payment not available).

 

Delivery/Collection

1. Customer, along with Sunanda, checks product/s -->
2. Payment of balance amount -->
3. Delivery on deadline.

Every order is documented.

 

Refund Policy
WHC makes sure that the customer checks all aspects of product – fabric, design, colour of thread, stitching/tailoring – at the time of final payment and delivery of product.
WHC does not compensate or refund money for any subsequent damage (including in-transit) to product.
If, however, a customer approaches WHC with request to repair an accidental damage that occurred due to an incident at the customer’s end, WHC assesses the damage and may offer its service either with or without charge. Any accidental error (wrong design or colour of thread or fabric) by WHC is corrected efficiently.

Go to WHC Sales